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Shipping & FAQ

 

Green Thumb!🌱

To reduce the footprint of disposable waste, here’s some methods I use to cut down on landfill:

  • Use of biodegradable, compostable PLA sleeves instead of poly bags

  • Use of 100% recycled backing boards

  • Use of fully recyclable padded mailers

  • (Soon) Use of 100% recycled, biodegradable padded mailers

  • (Soon) Use of biodegradable, compostable shipping and address labels

 

SHIPPING🚚

Processing — Orders ship within 5 business days from the United States. If a preorder item is included in your order, shipment will wait until the preorder item is in stock, and then everything will ship out together.

Cost — Shipping cost is via USPS. Domestic is flat rate, while international is weight-based.

  • Domestic: $3.50

  • International: $10.00 for light packages, $17.00+ for medium to heavy packages with books, etc. (Yes, it really sucks. I’m sorry... International shipping from the US is a big oof.)

Tracking — All orders come with a USPS tracking number. Please note that international order tracking may stop updating once the package crosses the border. Once handed to the postal service, the delivery of a package is completely out of my hands.

Customs — While I do my best to make sure no unnecessary fees are imposed on international packages, the final say is up to your country. The customer is responsible for paying any taxes or import fees associated with the order.

 

REFUNDS, Returns & Exchanges📦

If you have a problem with your order, contact me within 30 days of your order’s shipping date so we can resolve the issue.

  • If I made a mistake, I’ll make it right. Please contact me to get the process started.

  • If you made a mistake (wrong size, selection, or address), you can request a re-ship. You’ll have to cover any shipping charges.

  • I do not accept exchanges. If you want a return, items must be in good condition and you’ll have to cover any shipping charges. I can only refund you for the cost of the product, not the cost of the shipping.